To place an order with us you have to be 18 years or older for Canada and the United Kingdom customers. For US customers we apply a strict 21 years or older policy
We have an age verification for our customers at the checkout. If you’re unable to complete the age verification, please contact customer support. If you are not a citizen of the country you are living in, the age verification might not work. If so, please send a message to our customer support with a picture of your valid identification.
You verify your age by first entering the address you are registered at. Then choose the month you were born, and last enter the year. So for example if you were born in January 1975, you choose jan, and write 1975.
The verification only works automatically on the address you are registered at. You can therefore not place an order to your work address or any other address than the one you are registered at. If you have moved recently and your new address hasn't been registered yet, the age verification might not work, and it can be because you are still registered at your old address. If your local customs broker refuses to release the package to you due to local age regulations there is, unfortunately, nothing we can do.